RoamNow support
Help with your eSIM.
Find a quick answer or send our support team the details. We’ll review your case and reply by email.
Quick answers
Common questions
Where do I find my eSIM and QR?
Open Order access and use the same email entered at Stripe Checkout. Private access is delivered by email and does not require an account password.
I paid but cannot see my order. Should I pay again?
No. Send us a support request below and we’ll check your payment and order. You won’t need to pay again while we investigate.
My eSIM is still being prepared.
Most eSIMs are ready shortly after checkout. If yours is taking longer, send us a support request below and we’ll check its status.
My order email did not arrive.
Check your spam or filtered mail, then try Order access. If it is still missing, send us a request and we’ll help restore access.
The eSIM is installed but will not connect.
Switch the eSIM on, select the RoamNow line for mobile data, enable data roaming for that line, and keep network selection on Automatic.
What if I need a refund, cancellation, or replacement?
Send us the details below. Our support team will review the order and explain the available next steps by email.
Open a case
Tell us what went wrong.
Share the email used at checkout and a short description of the issue. We’ll use these details only to investigate your request and respond.
Support replies come from roamnow@agentmail.to.